TERMS AND CONDITIONS

CONDITIONS OF USE (WEBSITE)

The website www.eurogroup-vacances.com offers free access to all information available at the time of connection. The following general and specific terms and conditions can be applied to all the products sold by Eurogroup as well as to the services provided. By buying online the client is agreeing to these terms and conditions. The following terms and conditions are only applicable for reservations made on www.eurogroup-vacances.com . They cannot be applied to reservations made by other means, e.g. call centre or email.

The terms and conditions are available in French and in English and confirmation of their acceptance must be made at the moment of reservation. Eurogroup reserves the right to cancel a reservation made online by any customer with whom Eurogroup already has a billing problem. The client has no right to contest this action.

Upon completion of an online reservation the client accepts Eurogroup's terms and conditions.

Information saved in Eurogroup's database via the website represents proof of all transactions between Eurogroup and their customers.

Information saved by the online payment system are proof of all financial transactions (card numbers are not stocked).

Cookies must be activated for all online reservations.

SPECIFIC TERMS AND CONDITIONS (WEBSITE)

1. Prices :
The prices given include VAT and are expressed in Euros. They are given by accommodation and for the number of nights selecting during the online search unless otherwise stated. For a catered chalet, a minimum number of 8 people is necessary, we cannot offer this service to a smaller group. Prices do not include holiday tax, accommodation deposit or holiday extras (unless otherwise indicated). We reserve the right to make price modifications at any given time. The price indicated at the time of reservation online will not change for this client's reservation.

2. Payment :
The amount due at the time of reservation varies according to the arrival date and the total cost of the stay:

• Arrival date in less than 30 days and/or total amount due under 200€:
  • The total amount due must be paid online. The system will not give any other option.
• Arrival date more than 30 days away and total amount due is over 200€ There are 3 payment options:
  • 30% to be paid at the time of reservation. 70% to be paid 1 month before arrival. The final payment should be made online within 72 hours of the reminder email being sent.
  • Payment in 3 installments. This option has a 15 € administration fee which is added to the first payment. The first payment is made at the time of reservation. Subsequent payments are spread evenly between the arrival date and the date of reservation.The second and final payments should be made online within 72 hours of the reminder email being sent.
  • The customer can also choose to pay the total amount at the time of reservation.
• Special Offer discount
  • The total amount due must be paid online. The system will not give any other option.

Clients are required to pay online using credit or debit card using the secure payment system. The following cards are accepted: Visa, Mastercard, American Express, CB (French debit card).

To reinforce the security of online payments we ask that you provide the security number which can be found on the back of your card. The security number is made up of the last three numbers of the number on the back of the card or if it is an Amercian Express card the four figures on the front of the card in the top right hand corner.

3. Security Guarantee :
The secure server provided by the bank the Crédit Agricole guarantees the security of your online transactions using the most powerful encryption system available, SSL (Secure Socket Layer).

This is the most commonly used encryption system for protecting the transmission of information from the client to the server. It allows for the secure transfer of banking information over the internet and is compatable with all web browsers.

At the payment stage of reservation you will see the following symbols.
   
This is proof that the site is secured

SSl encrypts your bank deetails as soon as you enter them. During their transfer to the bank it is impossible to read them and at no time do we have access to your card details.

4. Special Offers :
All our offers are non-cumulable with other offers unless otherwise indicated.

5. Holiday Taxes :
Holiday taxes are not included in the online prices. They vary from 0.20€ to 1.50 per person, per night. The rates are fixed by the local council. The tax is collected by Eurogroup and paid to the council.

6. Reservation Changes Made by Eurogroup :
If, before the client’s arrival date, we are forced to modify one of the key elements of the contract, the client may, after having been notified by letter sent by recorded delivery :
-either terminate his contract and be fully reimbursed
-or accept the modification or the proposed substitute holiday.
A contract endorsement detailing the changes is to be signed by both parties. Should there be a reduction in cost it is to be deducted from any charges remaining or, if payment has already been made in full, the difference must be reimbursed to the client before his/her departure.

7. Reservation Changes Made by the Client:
If the client wishes to modify his reservation after it has been confirmed, we will do all we can to comply. He must put the modification in writing and send it, together with a cheque for 32 € to cover administration charges, no later than 31 days before his arrival date.
If the modification is not possible, it will be considered to be a cancellation and will be dealt with according to the conditions detailed below.

8. Cancellation Conditions:
If the client cancels a reservation the following amounts will be retained:

• More than 30 days before departure: 30% retained (online and other reservations).
• Between 30 and 21 days before departure - 45% of the total cost of the holiday.
• Between 20 and 8 and days before departure 60% of total cost of holiday
• Between 7 and 4 days before departure 90% of total cost of holiday
• 3 days or less before departure: full cost of holiday.

Eurogroup reserves the right to cancel the reservation within 24 hours. In this case the client's credit card will not be debited.

9. Cancellation Insurance:
This option allows you to benefit from the security of cancellation insurance. This will cost you 4% of the total amount of your booking plus an administration charge of 32 €. This guarantee functions exclusively within the limits of the following conditions:

• Serious illness, serious accident or death of yourself, your partner or of the person accompanying you on the stay (providing his/her name is on the invoice)
• Death of a brother, sister, brother or sister in law, son or daughter in law.
• The loss of employment by either yourself or your partner, providing that this could not be foreseen at the time of reservation.
• Destruction of your place of work or home. This would have to be on such a scale as to make it impossible for you to leave and must have happened within 48 hours preceding your planned departure.

The following circumstances can only be referred to if they relate to the person who has made the reservation or a person who is directly involved in the reservation:
Cancellation due to the hospitalisation at the time of reservation or at the time of payment. Long-term illness or the relapse of an injury caused from an earlier accident, pregnancy, giving birth and complications resulting from birth, illnesses needing physical or physiological treatments including nervous conditions, accidents resulting from the following sports: Bobsleigh, climbing, competitive sledging, all aerial sports as well as any injuries resulting from a competitive event or match. In the case of an accident the client must warn us immediately and inform us by fax, email or telephone and must send a recorded delivery letter along with all necessary legal proof, all this must be done within 5 days.

This is not a complete list of the insurance conditions, the definitive contract will be sent upon subscribing to this option.

10. Termination of stay:
The client is not entitled to any reimbursement if he interrupts his holiday, regardless of the reason (including strike, medical needs etc.) Any unused service will not be refunded.

11. Arrival and departure times:
The villas, chalets, apartments and rooms are available to clients from 5pm. On the day of the departure they must be vacated by 10am, otherwise the client will be invoiced for an extra day. In the case of a late arrival, the client must notify the accommodation’s reception.

12. Damage Deposit:
10.1 A damage deposit is requested on the client’s arrival : 230.00 € for apartments and 750.00 € for chalets and villas.
10.2 The deposit is returned two weeks after the clients departure. This will allow the accommodation owner to discover any damage not immediately noticeable. If cleaning or repairing is necessary, or, if a broken or damage object needs replacing, the amount deducted from the damage deposit for expenses will be justified by means of an invoice. The client will be charged 8.00 € for any lost key.

13. Inventory
The apartments, chalets and villas are fully equipped with cutlery and crockery, bedding except sheets and towels (unless the client requests it at the time of the reservation and pays the supplement or if the price clearly states that it is included). It is forbidden to use the beds without sheets. At the time of departure it might be impossible to check the accommodation in the presence of the client due to many simultaneous arrivals and departures, the check will then be carried out before the arrival of the next client who will also report any damages at the time of their arrival. In his own interest, on arrival the client must check that the accommodation is in good condition and that all the equipment is in working order.

14. Accommodation
The apartments, chalets, villas and rooms are equipped for holidays. In the description the maximum occupancy of accommodation is indicated. The accommodation must never be occupied by more than the number stated in the contract. It is possible that the client will find the accommodation slightly crowded if he/she chooses to use it for the maximum number of people.

15. Responsability:
We are not responsible for the damage or theft of personal belongings within our accommodation, in the car parks or in related areas (including ski lockers). Similarly, no responsibility is accepted should injury, illness or death occur as a result of the practise of a sport or any other activity organised locally. We are not responsible should unforeseen circumstances upset or interrupt your holiday or prevent from it taking place.

* Childre under 16 are the unique responsability of their parents for the duration of their stay in Eurogroup managed property.
* Clients may not enter any area marked "personnel only". Any client doing so, does so at their own risk.

16. Complaints:
Any complaint must be bought immediately to the attention of the manager or head of reception so that it can be resolved as soon as possible. If it cannot be resolved immediately the client must notify us in writing within 28 days of his arrival date, with details of the complaint. Beyond 28 days no complaint will be dealt with. The client is not entitled to any indemnity should any urgent repairs have to be carried out within his accommodation during his stay.

18. Classification and Other Information:
In addition to the classification imposed by the Minister of Tourism, we have also put in place an internal classification system ( represented by crowns) similar to the legal system to evaluate the level of comfort as it is judged to be by Eurogroup for those establishments which are currently being classified or are impossible to classify, such as chalets.
Choosing to take holidays in off peak periods can provide many advantages. There is less traffic on the roads, the prices are more appealing, the atmosphere as more peaceful. On the other hand, there can be fewer activities available.
Swimming pools and restaurants are usually open but if there is a bad weather, if cleaning or maintenance is being done or for any other reason outside our control, it is possible that some activities are unavailable.
If you wish to make use of a facility, especially if it is essential to your holiday, please ask for confirmation that it will definitely be available during your stay. Specific request : 60€ per week. Pets are allowed in all our establishments for a charge of 4 € per animal per day or 24 € per week per animal.

19. Legal Competence:
Parties will attribute competence exclusively to the Tribunaux de Première or Grand Instance of Chambéry.

General Terms and Conditions

In accordance with article 104, decreed 15th June 1994, ensued from the enforcement of the law of 13 July 1992, laying down the terms of exercise for activities relative to the organisation and sale of trips or stays, we reproduce below articles 95 to 103 of the same decree.
Article 95
Subject to exclusions specified in the second paragraph (a et b) of article 14 of the above-mentioned law of the 13th July 1992, all offers and sales of provision of journeys or holidays require the presentation of appropriate documents which meet the criteria defined by this decree. In the case of the sale of air travel tickets or scheduled transport tickets sold without additional services, the vendor must deliver to the vendee, one or more tickets for the entire journey, which have been issued by the seller or under his responsibility. In the case of tailor-made transport, the name and address of the transport provider by whom the tickets have been issued must be mentioned. The separate invoicing of different elements of the same holiday does not exempt the vendor from the obligations laid out in this document.
Article 96
Prior to the conclusion of the contract, the vendor must communicate to the consumer, by means of a written document bearing the vendor’s corporate name, address and proof of his administrative right to operate, information regarding prices, dates and other elements provided at the time of the journey or stay, such as:
1. The destination, the means, the characteristics and the categories of transport used;
2. The type of accommodation, its location, level of comfort and principal characteristics, its official recognition and classification in accordance with the regulations and customs of the host country;
3. The meals to be provided;
4. The itinerary in the case of a tour;
5. Administrative and health formalities to be observed and their appropriate time frames, notably in the case of border crossings;
6. Visits, excursions and other services included in the price or those available upon the payment of a supplement;
7. The minimum and maximum size of groups, which will allow the journey or holiday to take place, as well as the deadline for informing the consumer of the cancellation of their journey or stay if the provision of the journey or holiday is dependant on a minimum number of participants. This date cannot be fixed at less than 21 days before departure;
8. The total or percentage of the price to be paid by way of down payment as well as a schedule for payment of the balance;
9. The terms and conditions of possible price revisions in accordance article 100 of the present decree;
10. Cancellation conditions of a contractual nature.
11. Cancellation conditions as defined in articles 101, 102 and 103 below;
12. An explanation of the risks covered and the amount of guarantees covering the consequences of the professional civil responsibility of travel agents and the civil responsibility of non-profit making tourism associations and organisations;
13. Information concerning the optional subscription to an insurance policy, which covers the consequences of certain cases of cancellation or of a policy of assistance covering certain specific risks, notably the cost of repatriation in the case of accident or illness.
Article 97
The information received by the consumer prior to the sale, commits the vendor, unless he explicitly states his right to modify certain elements. In this case, the vendor must indicate clearly in what way changes could be made and what elements may be affected. In any case, modifications made to the previously provided information must be communicated in writing to the consumer before the end of the contract.
Article 98
The agreed contract between the vendor and vendee must be in written form, and signed by both parties. It should be made in duplicate with one copy given to the vendor. The contract must contain the following clauses:
1. The name and address of the vendor, of his guarantor and his insurer, as well as the name and address of the journey or holiday organiser;
2. The destination or destinations of the journey and, in the case of separate stays, their different periods and their dates;
3. The means, characteristics and categories of transport used, the dates, times and place of departure and arrival;
4. The type of accommodation, its location, its level of comfort and principal characteristics, its official rating and classification in accordance with the regulations and customs of the host country;
5. The number of meals to be provided;
6. The itinerary in the case of a tour;
7. The visits, excursions or other services included in the total price of the journey or stay; 8. The total billing price for the services as well as information concerning the eventual revision of this price as a result of article 100 below;
9. The indication, if necessary, of fees or taxes related to certain services such as landing or departure taxes in ports and airports, and tourist taxes where they are not included in the price of the provided service or services;
10. The schedule and the methods of payment; in any case, the last instalment paid by the buyer cannot be less than 30% of the price of the journey or holiday and must be paid at the time when travel documents are given;
11. The specific conditions requested by the vendor and accepted by the vendee;
12. The methods by which the vendee can submit a complaint against the vendor for non-accomplishment or incorrect execution of the contract. This complaint must be signalled in writing and lodged as quickly as possible, and sent by recorded delivery, to the organiser of the journey or provider of the services concerned;
13. The deadline for informing the vendee in case of cancellation of the journey or holiday in the case where the realisation of the journey or holiday is subject to a minimum number of participants, in accordance with the provisions of paragraph 7 of article 96 above;
14. Cancellation conditions of a contractual nature;
15. Cancellation conditions laid out in articles 101, 102 and 103 below;
16. Specifications concerning the risks covered by the vendor’s professional civil responsibility and the total of the guarantees in the insurance contract;
17. Information concerning the insurance contract taken out by the vendee against certain cases of cancellation (number of regulations and name of insurer), as well as those concerning the assistance contract covering certain risks, notably repatriment expenses in the case of accident or illness;
18. The deadline for information from the vendor in case of a contract transfer by the vendee;
19. The commitment to provide, in writing, to the vendee, at least 10 days before the planned date of departure, the following information:
a) The name address and number of the local representative of the vendor or, failing that, the names, addresses and numbers of local organisations able to help the consumer in case of difficulty, or failing that, a telephone number which permits direct contact with the seller.
b) For journeys and holidays, which involve minors abroad, a telephone number and address, which permit direct contact with the child or person responsible for the trip.
Article 99
The vendee can pass their contract over to a transferee who fulfils the same conditions as him in carrying out the journey or holiday, as long as this contract produces no effects. Except in the case of more favourable stipulation by the previous vendee, the new vendee is required to inform the vendor of his decision by means of a letter sent by recorded delivery, not less than 7 days before departure. In the case of a cruise, this time limit is held to fifteen days. This transfer is not, in any case, subject to the authorisation of the vendor
Article 100
When the contract contains an express possibility for price revision, the following information must be mentioned: the precise methods of calculation, any increase as well as decrease, price variations, notably the amount of transport fees and related taxes, the currency or currencies which could influence the price of the journey or holiday, the section of the price to which the variation would be applied and the rate price of the currency or currencies taken as reference for the establishment of the price in the contract.
Article 101
If, before the departure of the vendee, the vendor has no choice but to make modification to one of the essential elements of the contract such as a significant rise in price, the vendee can without first considering an appeal for amends for possible damages sustained, and after having been informed by the vendor by recorded delivery:
Either terminate their contract and be immediately reimbursed, without penalty of sum paid; Or accept the modification or substitute journey proposed by the vendor: an additional clause specifying the modifications brought must be signed by all parties concerned; any price reduction should be taken from the remaining sum due from the buyer and, if the payment, which has already been made exceeds the price of the modified allowance, the difference must be returned before the date of departure.
Article 102
In the case outlined in article 21 of the above-mentioned law of 13th July 1992, if, before the departure of the vendee, the vendor cancels the journey or holiday, he must inform the vendee by letter sent by recorded delivery; the vendee, without taking into account any claims for compensation, will receive from the vendor an immediate reimbursement of the total sums already paid; the vendee will receive, in this case, an indemnity at least equal to the penalty that he would have been required to pay, had they been the party to cancel on the same date.
The arrangements of the present article do not pose an obstacle to the two parties coming to an amicable agreement concerning a substitute journey or holiday proposed by the vendor.
Article 103
If, after the departure of the vendee, the vendor finds it is impossible to provide a pre-arranged part of the services specified in the contract, which represent a non-negligeable percentage of the price honoured by himself, he must immediately take the following arrangements without first taking into consideration any appeal for compensation for possible damages sustained:
Either propose replacement services for planned services in taking in charge the extra cost and, if the services accepted by the vendee are of an inferior quality, the vendor must reimburse him the difference in price immediately on their return;
Or, if no replacement services can be proposed, or if they are refused by the vendee for valid reasons, the vendor must provide to the vendee, without price supplement, the types of transport to assure their return in equivalent conditions to the departure point of the vendee or to another point accepted by both parties.